Privacy Policy

1. Introduction

Floormen ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our flooring contractor management service.

2. Information We Collect

Personal Information

When you register for an account, we collect:

• Name and email address
• Phone number (optional)
• Company name and business address (optional)
• Payment information (processed securely by Stripe)

Business Data

Through your use of the Service, you may store:

• Client contact information and addresses
• Project details and notes
• Quotes, invoices, and financial records
• Photos and documents
• Time tracking and expense data
• Site survey and measurement data

Automatically Collected Information

• Device information and browser type
• IP address and approximate location
• Usage patterns and feature interactions
• GPS coordinates (when using mobile features with your permission)

3. How We Use Your Information

We use the collected information to:

• Provide and maintain the Service
• Process transactions and send related information
• Send administrative messages and updates
• Respond to enquiries and provide customer support
• Improve and develop new features
• Detect and prevent fraud or security issues
• Comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share data with:

• Service Providers: Third-party companies that help us operate the Service (hosting, payment processing via Stripe, email delivery)
• Integration Partners: When you connect external services like QuoteBank or QView
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure password hashing
• Regular security assessments
• Access controls and authentication
• Regular backups of your data

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for legal or business purposes for a limited period (typically 7 years for financial records to comply with UK tax requirements).

7. Your Rights (UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Request limitation of processing
• Portability: Request transfer of your data in a portable format
• Objection: Object to processing based on legitimate interests

To exercise these rights, contact us at the email address below.

8. Cookies

We use essential cookies to maintain your session and remember your preferences. These cookies are necessary for the Service to function and cannot be disabled. We do not use tracking or advertising cookies.

9. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

10. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. International Data Transfers

Your data is primarily stored and processed in the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place in compliance with UK data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Email: privacy@floormen.co.uk

Data Controller: Floormen Ltd
United Kingdom